Last Updated: 24 August 2026

Welcome to Joseph & Co.

These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the Joseph & Co. website, including all pages, content, products, features and services made available through the website (collectively, the "Website" and "Services").

The Website is operated by Joseph & Co., based in Mumbai, Maharashtra, India ("Joseph & Co.", "Company", "we", "us" or "our").

By accessing, browsing or purchasing from this Website, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with these Terms, please do not use the Website or purchase our products.

1. About Joseph & Co.

Joseph & Co. is a handcrafted leather-goods house based in Mumbai, India.

We design and manufacture our products ourselves using carefully selected premium materials. Our collection may include handbags, card holders, passport holders, belts, bracelets and other leather goods introduced from time to time.

Because our products are handcrafted, individual pieces may contain natural and minor variations in texture, grain, colour, finish and appearance. Such variations are inherent characteristics of natural materials and handcrafted production and should not automatically be considered defects.

2. Eligibility

By using this Website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide to us is accurate and complete.

• You will use the Website only for lawful purposes.

• You will not use the Website in a manner that could damage, disable or interfere with its operation.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on the Website are accurate.

However, colours may appear differently depending on your screen, device or display settings.

Because our products are handcrafted, minor variations between individual pieces may occur. These may include variations in leather grain, texture, colour, stitching, edge finishing and other characteristics.

Such variations are part of the nature of handcrafted leather goods and contribute to the individuality of each piece.

4. Product Availability

Products may be offered in different availability categories, including:

• Ready to ship

• Limited edition

• Made to order

• Temporarily unavailable

• Pre-order, where specifically stated

We reserve the right to limit quantities, discontinue products or modify product availability at any time.

A product being displayed on the Website does not guarantee that it will remain available.

Limited-edition products may not be reproduced once the available quantity has been sold.

5. Made-to-Order Products

Certain products may be manufactured specifically after an order has been placed.

Made-to-order products require additional production time. The estimated production or dispatch timeline will be communicated on the relevant product page, during checkout or through your order confirmation where applicable.

Because made-to-order products are produced specifically for the customer, cancellation, return or exchange restrictions may apply. The applicable conditions will be communicated at the time of purchase.

Where a made-to-order product has been personalized or customized according to a customer's request, it may not be eligible for cancellation, return or exchange except where required by applicable law.

6. Prices

All product prices displayed on the Website are stated in the applicable currency shown on the Website.

Prices may change without prior notice. Any change in price will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or technical error.

Applicable taxes, duties, shipping charges or other costs will be displayed or communicated where applicable.

For international orders, the customer may be responsible for customs duties, import taxes, local taxes or other charges imposed by the destination country unless otherwise stated at checkout.

7. Orders

Placing an order constitutes an offer to purchase a product.

After placing an order, you may receive an order confirmation acknowledging that we have received your request.

An order is considered accepted only when Joseph & Co. confirms or processes the order for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Payment issues

• Incorrect customer information

• Shipping restrictions

• Technical errors

• Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to applicable payment-processing procedures.

8. Payments

Payments may be processed through third-party payment providers made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Joseph & Co. does not ordinarily store complete payment-card information on its own systems. Payment information may be processed by the relevant payment service provider according to its own terms and privacy policy.

9. Shipping and Delivery

We may offer domestic and international shipping depending on product availability and destination.

Estimated delivery timelines may vary depending on:

• Product availability

• Production requirements

• Shipping destination

• Courier availability

• Customs clearance

• Public holidays

• Events outside our reasonable control

Made-to-order products may require additional production time.

Delivery estimates are estimates only and do not constitute a guaranteed delivery date unless expressly stated otherwise.

Customers placing international orders are responsible for providing accurate delivery information and may be responsible for customs duties, import taxes and other charges imposed by the destination country.

10. Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping information.

Joseph & Co. is not responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If a package is returned to us because of incorrect information, refusal to accept delivery or failure to collect the shipment, additional shipping charges may apply before the order can be reshipped.

11. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to the Joseph & Co. Return and Refund Policy applicable to the relevant product.

Certain products may be excluded from return or exchange, including products that are:

• Made to order

• Personalized or customized

• Used or damaged after delivery

• Altered after delivery

• Returned without the original packaging or required accessories

• Specifically identified as non-returnable at the time of purchase

Nothing in these Terms is intended to exclude or restrict any rights that cannot lawfully be excluded under applicable consumer-protection laws.

Before returning a product, customers should contact Joseph & Co. at:

support@thejosephandco.com

Products must not be returned without following the applicable return procedure.

12. Damaged or Incorrect Products

If you receive a product that appears damaged, defective or materially different from the product ordered, please contact us at support@thejosephandco.com as soon as reasonably possible.

We may request photographs, order information or other documentation to assess the issue.

Where an issue is determined to be attributable to Joseph & Co., we will provide the appropriate remedy in accordance with applicable law and our applicable return policy.

13. Leather and Handcrafted Product Variations

Leather is a natural material and may display variations in grain, texture, tone and surface character.

Over time, leather may change in colour, softness and appearance as a result of exposure to light, moisture, friction, oils and normal use.

These characteristics are not necessarily defects.

Handcrafted production may also result in minor differences between products. Such differences are part of the character of an individually made product.

Customers are responsible for following the care instructions provided with their products.

14. Product Care

Leather goods should be handled and stored appropriately.

Customers should follow the care instructions supplied with the product and avoid exposing leather unnecessarily to excessive moisture, heat, chemicals, oils or prolonged direct sunlight.

Joseph & Co. is not responsible for damage resulting from improper care, misuse, accidents, normal wear and tear or modifications made by third parties.

15. Intellectual Property

All content appearing on the Website, including but not limited to:

• Joseph & Co. name and branding

• Logos

• Product names

• Product photographs

• Product descriptions

• Graphics

• Designs

• Website layouts

• Text

• Videos

• Illustrations

• Original written content

is owned by or licensed to Joseph & Co. unless otherwise stated.

You may not reproduce, distribute, modify, publish, transmit, sell or commercially exploit Website content without prior written permission from Joseph & Co.

16. Prohibited Use

You agree not to:

• Use the Website for unlawful purposes.

• Attempt to gain unauthorized access to the Website or its systems.

• Interfere with Website functionality.

• Introduce malicious code, viruses or harmful software.

• Scrape or systematically copy Website content without authorization.

• Use automated systems to access the Website in a manner that adversely affects its operation.

• Misrepresent your identity or relationship with Joseph & Co.

• Use our intellectual property without permission.

17. Third-Party Services

The Website may use third-party services including payment processors, shipping providers, analytics services, advertising platforms, technology providers and other service providers.

Your use of third-party services may also be subject to their respective terms and privacy policies.

Joseph & Co. is not responsible for the independent practices or policies of third-party providers.

18. Website Accuracy and Availability

We make reasonable efforts to maintain accurate and reliable Website content.

However, we do not guarantee that the Website will always be available, uninterrupted, error-free or completely accurate.

We may modify, suspend or discontinue any portion of the Website or its Services at any time.

19. Links to Third-Party Websites

The Website may contain links to third-party websites.

These links are provided for convenience only. Joseph & Co. does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Joseph & Co. shall not be liable for indirect, incidental, consequential or special losses arising from your use of the Website or products purchased through it.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

Joseph & Co. shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fires, floods, epidemics, government actions, strikes, transportation disruptions, supply-chain disruptions, internet failures, courier disruptions or other events beyond our reasonable control.

22. Privacy

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this Website with the revised "Last Updated" date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction granted by law, disputes relating to these Terms or purchases made through the Website shall be subject to the applicable courts and authorities having jurisdiction in Mumbai, Maharashtra, India.

25. Contact Us

For questions regarding these Terms, orders, products or customer support, please contact:

Joseph & Co.
Mumbai, Maharashtra, India
Email: support@thejosephandco.com

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By using the Website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.