Privacy policy
Last Updated: 24 August 2026
Joseph & Co. ("Joseph & Co.", "Company", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect information when you visit or use the Joseph & Co. website, purchase our products, contact us or otherwise interact with our Services.
The Website is operated by Joseph & Co., based in Mumbai, Maharashtra, India.
By using our Website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide Directly
When you place an order, create an account, contact us, subscribe to communications or otherwise interact with the Website, we may collect information such as:
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Full name
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Email address
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Billing address
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Shipping address
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Contact information
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Order information
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Product preferences
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Customer service communications
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Information submitted through forms
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Marketing and communication preferences
Payment Information
When you make a purchase, payment information is generally processed through the payment service provider selected at checkout.
We may receive information necessary to confirm and fulfil your transaction, such as payment status, transaction reference, payment method and related order information.
We do not ordinarily store complete payment-card details on our own systems.
Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location derived from technical information
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Pages visited
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Products viewed
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Referring website
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Time and date of visits
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Website interaction information
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Technical and diagnostic information
This information may be collected through cookies, pixels, tags, analytics technologies and similar tools.
2. How We Use Your Information
We may use personal information to:
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Process and fulfil orders.
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Process payments.
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Deliver products.
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Provide customer support.
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Respond to enquiries.
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Communicate about orders and transactions.
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Manage customer accounts.
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Process returns, exchanges and refunds.
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Improve our products and Website.
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Understand how customers use our Website.
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Detect and prevent fraud, abuse and security incidents.
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Maintain Website security.
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Send marketing communications where permitted and where you have provided the required consent or otherwise authorized such communications.
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Comply with legal and regulatory obligations.
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Protect our legal rights and interests.
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Carry out other purposes disclosed to you at the time information is collected.
3. Transactional Communications
We may send you communications relating to transactions you have initiated, including:
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Order confirmations
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Payment confirmations
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Shipping updates
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Delivery notifications
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Return or refund updates
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Customer service communications
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Important Website or account notifications
These communications are necessary for providing the Services and are different from optional promotional marketing.
4. Marketing Communications
Where permitted by applicable law and where appropriate consent has been obtained, we may send information about:
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New collections
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Product launches
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Limited releases
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Made-to-order releases
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Offers
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Events
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Joseph & Co. stories and editorial content
You may unsubscribe from promotional email communications using the unsubscribe mechanism included in the relevant communication or by contacting us.
Unsubscribing from promotional communications will not prevent us from sending essential transactional or service-related communications.
5. Cookies and Similar Technologies
The Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage and support analytics and marketing.
Cookies may be used for purposes including:
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Essential Website functionality
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Shopping-cart functionality
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Session management
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Preferences
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Analytics
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Performance measurement
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Advertising and marketing
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Fraud prevention
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Website security
You may be able to control or disable certain cookies through your browser settings or other tools provided on the Website.
Disabling certain cookies may affect Website functionality.
6. Shopify
Our online store is powered by Shopify or may use Shopify services and infrastructure.
Shopify and its service providers may process information necessary to operate the online store, process transactions, maintain security and provide related services.
Information processed through Shopify may be subject to Shopify's own privacy practices and policies.
7. Third-Party Service Providers
We may use third-party providers to help operate our business and Website.
These may include:
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Payment processors
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Shipping and logistics providers
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Website hosting and technology providers
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Shopify and related services
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Analytics providers
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Marketing and advertising platforms
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Email communication providers
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Customer support providers
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Fraud prevention and security providers
We provide these providers with access to information only to the extent reasonably necessary for them to perform services on our behalf or as otherwise permitted by applicable law.
8. Analytics
We may use analytics and similar technologies to understand how visitors use the Website.
Analytics information may help us understand:
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Which pages are visited
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Which products are viewed
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How visitors navigate the Website
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How customers interact with our content
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Website performance
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General audience trends
Analytics information may be combined with other information where permitted by applicable law.
9. Advertising
Where applicable, we may use advertising and marketing technologies to promote Joseph & Co. across digital platforms.
These technologies may allow us or our advertising partners to measure advertising performance and, where permitted, display relevant advertising to visitors who have previously interacted with our Website.
The availability and use of advertising technologies may change as our business develops.
10. Sharing of Personal Information
We do not sell your personal information as a business practice.
We may share personal information when reasonably necessary with:
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Payment providers
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Shipping and delivery partners
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Technology and hosting providers
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Shopify and related service providers
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Analytics providers
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Marketing and advertising providers
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Customer support providers
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Professional advisers
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Legal or regulatory authorities where required
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Law enforcement authorities where legally required
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Other parties where necessary to protect our rights, customers or business
Third parties receiving information may process it according to their own applicable privacy policies and contractual obligations.
11. International Transfers
Because Joseph & Co. may serve customers internationally and may use service providers located in different countries, personal information may be processed or stored outside India.
Where personal information is transferred internationally, we will take reasonable steps to handle such information in accordance with applicable legal requirements.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
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Complete transactions
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Provide customer services
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Maintain business and transaction records
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Comply with legal and accounting requirements
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Resolve disputes
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Prevent fraud
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Enforce agreements
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Protect our legitimate interests
Retention periods may vary depending on the type and purpose of the information.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal obligations.
13. Data Security
We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted through the Website.
14. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include the ability to:
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Request access to certain personal information.
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Request correction of inaccurate information.
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Request deletion where legally permitted.
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Withdraw consent where processing is based on consent.
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Opt out of certain promotional communications.
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Raise questions or concerns regarding our handling of personal information.
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Exercise other rights available under applicable data-protection laws.
Requests may be subject to verification and applicable legal limitations.
To exercise an applicable privacy right, contact:
15. Children's Privacy
The Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
16. Third-Party Websites
Our Website may contain links to websites operated by third parties.
This Privacy Policy does not apply to those external websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
17. Customer Reviews and User-Generated Content
If you voluntarily submit reviews, photographs, comments or other content to Joseph & Co., the information you provide may be displayed publicly where the relevant feature is available.
You should avoid submitting personal information that you do not want publicly displayed.
We may moderate, remove or decline to publish content that violates our policies or applicable law.
18. Fraud and Security
We may process information to identify, investigate and prevent:
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Fraudulent transactions
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Unauthorized activity
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Abuse of promotions
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Account misuse
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Security incidents
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Attempts to interfere with the Website
This may involve sharing relevant information with payment processors, fraud-prevention providers, logistics providers or authorities where appropriate.
19. Legal and Regulatory Disclosure
We may disclose personal information where reasonably necessary to:
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Comply with applicable laws.
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Respond to lawful requests from authorities.
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Protect our rights and property.
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Investigate suspected unlawful activity.
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Enforce our Terms & Conditions.
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Protect the safety of customers, employees or others.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements or privacy practices.
The updated version will be published on this Website with a revised "Last Updated" date.
We encourage you to review this page periodically.
21. Contact Us
If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact:
Joseph & Co.
Mumbai, Maharashtra, India
Email: support@thejosephandco.com
By using the Website, you acknowledge that you have read this Privacy Policy and understand how Joseph & Co. may collect and use information as described above.